Nurturing Leads to Benefit Your Business

Business Relationship Management
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Your content is top-notch and more and more people find it interesting, valuable, and informative. If those people like what they are reading, the chances are really good that they will want to read more of your content in the future. After that, they may want to interact with you. It is at that point that they become leads for you. Now you need to figure out how to nurture those leads.

Coddling your leads so that the relationship turns into more

Once a person has read your content on a fairly consistent basis, he or she will probably want to establish a relationship with you. At that point, he or she will reach out and start interacting with you. Once the other person has done that, you can consider him or her a lead. What do you do then?

Once you have established that you have a lead, the next thing that you will want to do is to start customizing your content for that person and his or her business. At that point, you will have some sense of who that person is and what his or her business is all about. If you have that information, it will be relatively easy to customize your content for him or her. Your content should be relevant (and not in such a generic way) to that person but it should also seem as though you are speaking directly to him or her. The more customized content you share with your leads, the stronger your relationship will become. 

What do you do if your content isn’t working the way that you want or need it to work?

Over time, it is important for you to pay close attention to your content so that you can determine if it is still working for the people who you want to target. If it isn’t working (even a little bit), you need to retarget your brand and your content so that it reaches the right people. The reality is that retargeting will take some effort and quite a bit of time (in all likelihood) so you need to be prepared for that. However, you will see that it is well worth it in the end.

A really good way to find out exactly how you should retarget, you should find out from your new target audience exactly what they want and need. They will probably be more than willing to tell you how they feel. Once you have gathered that intelligence, you can customize your content easily. At that point, you will achieve the results that you are looking for. If you are trying to build credibility with your new target audience, you can use testimonials. Testimonials can be an extremely powerful tool and it can produce amazing results for your business. 

Spend quality time with your leads

If you make the effort to spend quality time (whether that is online or in person) with your leads, the relationship will deepen pretty quickly. It will build trust, credibility, and it will mean that the other person considers you to be an expert in your area. Those qualities are all essential to your brand’s success.

The ironic thing is that you can accomplish them quite easily. If you are fortunate enough to acquire your lead as a client (eventually), your relationship can’t exist without them. You need the relationship that you share with the other person to be built on a strong foundation and to stand the test of time. Of course, that is very far from impossible. If you can personalize your content for other people, they will respond very positively to you because you will be demonstrating to them that you are the one to solve their problem.

Conclusion

When it comes to making connections and eventually converting your leads to clients (with a few steps and a lot of hard work in between), it may not be enough to simply post top-notch content. You need to make those leads feel as though you are speaking directly to them (and nobody else). Not only do you need to interact with the other person occasionally but you need to be with them at every step of the process and once they become clients, you need to make your relationship with them even stronger. It is important for you to remember that the stronger you build that foundation, the farther the relationship will go.

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Author

  • Michael Cohn

    Michael Cohn is the founder and Chief Technology Officer (CTO) of CompuKol Communications. He has decades of experience in IT and web technologies. Michael founded CompuKol Communications to help small businesses and entrepreneurs increase their visibility and reputation. CompuKol consults, creates, and implements communication strategies for small businesses to monopolize their markets with a unique business voice, vision, and visibility. Mr. Cohn earned a Master’s degree in project management from George Washington University in Washington, DC; and a Master’s degree in computer science and a Bachelor of Science degree in electrical engineering from Fairleigh Dickinson University in Teaneck, NJ.