About Anne Egros

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http://zestnsen.wordpress.com
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Anne Egros, Professional Coach, Provides Global Business, Career, and Expat Life Coaching Services For International Executives and Managers. Pharmaceutical Doctor (Pharm D) with 20 years of international experience as business manager in Fortune 500 Companies. Anne worked as an expat for 20 years: US, Japan, Europe, APAC region. Fluent English, native French speaker.

Visit Anne website at http://zestnzen.wordpress.com

 

Posts by Anne Egros:

 

Cultural Intelligence In Customer Satisfaction

November 6, 2012

It seems obvious that in today’s global economy, large and small businesses should train their employees to deal with people from different cultures, both inside and outside of their countries. I don’t speak only about languages but I am also interested in social interactions between front-line employees and their clients who are from various cultures. Continue reading

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Posted in Business Relationships, Customer Service, Networking, Online Communication, Relationship Management, Social Networking by 18 Comments »

Why You Should Care About Emotional Intelligence

October 30, 2012

In order to run a business in the service industry, you’ll need a wide skill set to attract and satisfy customers. Courage, determination, persistence, strategic thinking – there are many characteristics that determine the success of leaders and entrepreneurs. However, one quality stands out among others; a quality that is common among most successful business leaders: Emotional Intelligence. Continue reading

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Posted in Business Relationships, Customer Service, Networking, Online Communication, Relationship Management, Social Media, Social Networking by 15 Comments »

The Power of Color In Doing Business Across Cultures

October 25, 2011

People react to other people emotionally. When it comes to people in networking situations, they connect with other people on that same emotional level. On a subconscious level, colors play an important role in human relationships and the integration of specific colors cause people to react in certain ways to others. For example, blue has a calming effect on people. If your colors are very neutral (beige, for example), other people may think that you are not a person of strong convictions. Continue reading

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Posted in Business Relationships, Globalization, Social Networking by 11 Comments »

Social Media Usage Across Cultures

October 11, 2011

With globalization, we have seen an increase in usage of social media everywhere. Having the ability to reach people worldwide has so many advantages and opportunities. It adds a whole new level to how business can be conducted. Continue reading

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Posted in Globalization, Online Communication, Social Media, Social Networking by 8 Comments »