Emotional intelligence is the ability to recognize and control your own emotions and the emotions of others. This ability translates well into business, but how does emotional intelligence translate to online business?
Emotional intelligence is the ability to understand and control your emotions and the emotions of others. Being aware of emotions within the work place will make you a better leader, which will make your business a great place for your employees to work.
Emotional intelligence is not new. It has been a concept (and a reality) for a very long time. However, the only difference now is that it has a new name. That happens quite often with concepts as well as other, more tangible things. Maybe people just get tired of using the same names so switching it up makes it seem as though that particular thing is new again.
It is common knowledge that, as a professional and as a business owner, if you don’t make an emotional connection with the other person, they will not buy anything from you. The same goes for your ability to form relationships with other people. If you can’t touch them emotionally, they won’t be interested in what you have to say.
The idea that people buy your products and/or services as an emotional reaction is not exactly true. To say that people will not buy anything from anyone if they are not touched in some way emotionally is true. However, at the end of the day, when it comes to the decision to actually purchase, it is rarely a purely emotional decision.
It seems obvious that in today’s global economy, large and small businesses should train their employees to deal with people from different cultures, both inside and outside of their countries. I don’t speak only about languages but I am also interested in social interactions between front-line employees and their clients who are from various cultures.
In order to run a business in the service industry, you’ll need a wide skill set to attract and satisfy customers. Courage, determination, persistence, strategic thinking – there are many characteristics that determine the success of leaders and entrepreneurs. However, one quality stands out among others; a quality that is common among most successful business leaders: Emotional Intelligence.