Customer Service

Leveraging Customer Data for Your Business

Posted by on October 24, 2016 at 11:48 am

Your initial goal in business is that people become your customers and buy what you are selling and/or your existing customers buy what you are selling over and over again. You need to capture how they are using what they buy from you and apply it to your business growth. Continue reading

Building Solid Connections With Your Clients

Posted by on August 11, 2016 at 5:00 am

The relationships that you share with your clients is the bread-and-butter of your business. If you aren’t taking those connections seriously, it is certainly time for you to do so. You must initially establish a connection and then you will fortify that connection so that it is enduring and solid. Continue reading

Improving Service and Community Engagement Using Social Media

Posted by on May 19, 2016 at 5:00 am

People increasingly turn to social media to engage with organisations. Well conceived, designed, and managed social media gives you the most powerful tools available to effectively connect with customers on a personal as well as group basis to solve issues and create brand advocates. Continue reading

Increasing Your Conversions With Testimonials

Posted by on January 4, 2016 at 5:00 am

Posting testimonials from your clients is an excellent way to build your professional credibility. You should bear in mind that you are the only person who cannot increase your credibility. Continue reading

The Good and Evil Presence in Your Online Communities

Posted by on September 24, 2015 at 5:00 am

As you are building your brand and then maintaining your brand, you will get all sorts of people to notice you. Of course, you will get the right people to notice you. Those are people with whom you wish to interact. You will also get the wrong people to notice you online. Continue reading

Knowing When to Marry or Divorce Your Clients

Posted by on March 30, 2015 at 5:00 am

The truth is that not everyone is going to be your client. As a business owner, it is important for you to understand which clients are appropriate for you and your business and which ones are not. You need to have the strength to divorce those who are not right for you. Continue reading

Is Bad Customer Service Killing Your Business?

Posted by on May 29, 2014 at 5:00 am

Have you done an online search for your business lately? If you do not regularly monitor the results and maintain a culture of excellent customer service, you will probably not be happy with the results. Whether your business is online, brick and mortar, or a combination of both, your customers will be searching for you online. The search results they see will impact whether or not they decide to buy from you, hire your services, or visit your location. Continue reading

Can Your Business Survive Without a Web Presence?

Posted by on May 22, 2014 at 5:00 am

When we talk about an online presence, we are discussing a relatively young concept that some business owners are still hesitant to embrace. It’s understandable. Businesses have lived or died for all of time without being concerned about the Internet, so why should that change now? An online presence assists a small business in many different ways, so let’s compare them to your company to see if you can skip this whole Internet fad. Continue reading

Why Marketers Should Concentrate on Brand Advocates

Posted by on March 27, 2014 at 5:00 am

There are many different approaches that a marketer can take to increase professional success. There are many different areas on which to concentrate and brand advocates are a group of people who are worth cultivating and highlighting. Continue reading

Customer Experience Management – How to KEEP Your Contacts on Your Side

Posted by on December 10, 2013 at 5:00 am

You can use both emails and social media sites such as Facebook to grow and maintain customer loyalty, but you can only do so if the customer allows you to. You need to keep your customers interested and the best way to do this is by constantly supplying interesting and useful messages and resources. Continue reading