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Social Media Impact on Small Businesses

Published on May 21, 2011 By Michael Cohn

There is a trend lately that is moving toward small companies having greater success with social media than larger companies. Small companies don’t have to invest as much to make a big impact. Small companies hold the keys to success.

Dealing with Conflicts Online

Published on January 20, 2011 By Michael Cohn

“Whenever you’re in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude.” William James. You should use conflict to learn from each other in your relationships.

Delivering Superior Customer Service

Published on April 20, 2010 By Carolyn Cohn

“Creativity is allowing yourself to make mistakes. Art is knowing which ones to keep.” —Scott Adams. There are times in business, when dealing with people that you desire a certain outcome but the outcome turns out totally different.