Customer Service

Turning Your Online Clients Into Loyal Advocates

Posted by on May 15, 2012 at 5:00 am

The rules have changed. Your clients are no longer willing to accept anything less than what they want when it comes to doing business with you and your company. They want what they want and they want it now.

Taking Advantage of the Social Aspect of Social Media

Posted by on April 14, 2012 at 5:00 am

You have been very consistent and regular about posting your content (and syndicating it to the appropriate people). Your articles are educational and useful. It is also important that your interactions have a large social element to them.

Building Your Sales One Relationship at a Time

Posted by on March 29, 2012 at 5:00 am

All markets have marketers in a huge number of niches. Unfortunately, people don’t like to be “sold.” What makes them buy eventually is based on a solid and trusting relationship. A relationship that is mutually beneficial.

Your Evolving Online Business and What Is Expected

Posted by on March 24, 2012 at 5:00 am

You own a small business and until now, you have generated leads and converted prospective clients into actual clients. You have invested some money in your marketing strategy. It may not be enough. You may need to do more.

The Rules of Branding Your Online Business

Posted by on March 22, 2012 at 5:00 am

The way that you do business online when it comes to branding is not willy nilly. There are specific rules to follow and there is a code of ethics just as there is with any business.

Apologizing Effectively Online

Posted by on February 28, 2012 at 5:00 am

As polite and appropriate as you try to be online, sometimes you may write something that is misconstrued or that inadvertently causes offense. This happens to everyone on occasion. What’s important is how to fix it if it happens.

Keys to Building and Maintaining Long-Lasting Business Relationships

Posted by on February 21, 2012 at 5:00 am

Any given market has no shortage of marketers. In fact, most people are fed up with marketing schemes that are selling wares from toothpaste to insurance policies. As such, any marketing effort on your part may be taken as an intrusion by people who don’t know you personally.

Turning Fans and Followers Into Clients

Posted by on December 31, 2011 at 5:00 am

Anyone who is in business knows that it isn’t always easy to convert social media fans and followers into actual clients. Sometimes, it is a lot less difficult to acquire fans and followers than to turn them into clients.

Praising Twitter as it Deserves

Posted by on December 6, 2011 at 5:00 am

There are many really great reasons for you to be active on Twitter. By now, you realize that Twitter is a wonderful business tool that will help you to become even more successful in your business. Let’s discuss the advantages.

Building Credibility in the Beginning of Your Business

Posted by on October 13, 2011 at 5:00 am

When you first go into business, people don’t know who you are, how you do business, which values and ethics you hold dear, and the quality of your products and services. You need to build credibility as quickly as possible.