Customer Service

Turning Fans and Followers Into Clients

Posted by on December 31, 2011 at 5:00 am

Anyone who is in business knows that it isn’t always easy to convert social media fans and followers into actual clients. Sometimes, it is a lot less difficult to acquire fans and followers than to turn them into clients.

Praising Twitter as it Deserves

Posted by on December 6, 2011 at 5:00 am

There are many really great reasons for you to be active on Twitter. By now, you realize that Twitter is a wonderful business tool that will help you to become even more successful in your business. Let’s discuss the advantages.

Building Credibility in the Beginning of Your Business

Posted by on October 13, 2011 at 5:00 am

When you first go into business, people don’t know who you are, how you do business, which values and ethics you hold dear, and the quality of your products and services. You need to build credibility as quickly as possible.

Leveraging Your Web Leads

Posted by on September 3, 2011 at 5:00 am

As a business owner, you want to acquire as many high-quality leads as you can. Once you have gathered those online leads, you need to figure out how to leverage them so that they give the most benefit to you.

Using Transparency to Increase Business

Posted by on August 20, 2011 at 5:00 am

Now that social media has been around for a while and so many people are using it for business, it is quite apparent that it has a tremendous amount of power if used in an appropriate manner. Transparency is key.

The Power of Testimonials to Draw New Clients

Posted by on July 28, 2011 at 5:00 am

You have a web presence but you don’t have testimonials from satisfied clients. Without testimonials, which are a great part of your credibility, people will be reluctant to interact with you and will certainly be reluctant to buy from you.

Getting Your Customers to Spread the Word

Posted by on June 18, 2011 at 5:00 am

One of the attractions of social media is that it gives customers a way to get more personal with your company. It allows them to feel that they are special because you are making yourself accessible to them. Even if you aren’t sharing your company’s most closely guarded secrets with your customers, merely reaching out to them through social media goes a long way toward building better client relations. When customers see that business with you means a two-way relationship, they are more inclined to continue with that relationship.

Social Media Impact on Small Businesses

Posted by on May 21, 2011 at 5:00 am

There is a trend lately that is moving toward small companies having greater success with social media than larger companies. Small companies don’t have to invest as much to make a big impact. Small companies hold the keys to success.

Flip.to – What it Is and Why You Should Consider it

Posted by on May 12, 2011 at 5:00 am

Flip.to is a social media platform that uses “magnetic marketing” to attract customers. The platform helps businesses to establish all-encompassing, effective, reliable marketing campaigns by engaging guests and the social media channels that they rely on.

Using Social Media to Accelerate Customer Service Response

Posted by on March 22, 2011 at 5:00 am

When you have a product or service that is not working, who do you call? Of course, you call Customer Service. If you still get no help, you find a better way to be heard.